Privacy Policy

Effective date: October 20, 2026

This Privacy Policy explains how Dry Van Rentals (“Dry Van Rentals,” “we,” “us” or “our”) collects, uses, discloses and protects personal information through dryvanrentals.ca, our quote and contact forms, and related communications.

1. Information We Collect

Information you provide. When you request a quote, contact us or communicate with our team, we may collect your name, company name, phone number, email address, delivery location or postal code, trailer type and quantity, requested start date and rental duration, delivery requirements, intended use or estimated mileage, and any other details you choose to provide.

Rental and service information. If you proceed with a rental, we may collect information needed to prepare and administer the rental, arrange delivery or pickup, communicate with you, maintain business records and meet legal obligations.

Information collected automatically. When you use the Website, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, referring page, and the date and time of your visit. This information may be collected through cookies and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• respond to questions and quote requests;
• confirm trailer availability and prepare pricing;
• arrange and administer rentals, delivery and pickup;
• provide customer service and communicate about a request or rental;
• operate, secure, troubleshoot and improve the Website;
• understand how visitors use the Website and measure inquiries; and
• comply with applicable legal, accounting and regulatory requirements.

We limit our use of personal information to these purposes and other purposes that are identified when the information is collected or permitted by law.

3. Consent and Your Choices

We obtain consent as required by applicable Canadian privacy laws. Consent may be express or implied, depending on the circumstances and the sensitivity of the information. By submitting information through the Website, you consent to its collection, use and disclosure for the purposes described at the time of collection and in this Privacy Policy.

You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to a request or provide a service.

4. Cookies and Analytics

The Website may use cookies and similar technologies that support site operation, remember preferences, understand traffic and measure inquiries. Analytics providers may collect information about your device and use of the Website. You can manage cookies through your browser settings. Blocking some cookies may affect how the Website works.

5. When We Share Information

We may disclose personal information to service providers that help us operate our Website and business, including website hosting, form processing, email, analytics, delivery support and professional advisory services. These providers may use the information only to perform services for us or as permitted by law.

We may also disclose information when required or permitted by law, to protect our rights or the safety of others, to investigate fraud or misuse, or as part of a proposed or completed business transaction. We do not disclose more personal information than is reasonably necessary for the purpose.

6. Processing Outside Canada

Some service providers may process or store personal information outside Ontario or Canada. When information is processed in another jurisdiction, it may be accessible to courts, law-enforcement agencies and other authorities under that jurisdiction’s laws.

7. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy and to meet legal, accounting and business requirements. When information is no longer required, we delete, destroy or anonymize it using appropriate measures.

8. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These measures are intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. No online system or method of transmission is completely secure.

If a breach of security safeguards creates a real risk of significant harm, we will report the breach, notify affected individuals and keep records as required by applicable law.

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding. Access may be limited where permitted or required by law.

10. Third-Party Websites

The Website may link to third-party websites or services. We do not control their privacy practices. Review the privacy policy of any third party before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with a revised effective date.

12. Contact Us

For questions, access or correction requests, withdrawal of consent, or concerns about our privacy practices, contact:

Dry Van Rentals
75 Bothwell Street
Chatham, Ontario N7M 5J5
info@dryvanrentals.ca
(519) 930-7553

If we do not resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

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